Privacy Policy

Effective Date: 29th January 2026

Hybrid Internet (“we”, “our”, “us”) is a licensed Internet Service Provider delivering broadband, fiber, wireless and hybrid connectivity services. This policy governs how customer data is collected, protected, and how our services may be used.

By accessing our website or using our services, you agree to this policy.

 

1. Data We Collect

We may collect:

• Customer name, address, phone, email
• KYC documents (ID, business proof)
• Billing & payment information
• IP address and service location
• Network usage and connection logs
• Website data including cookies, device and browser details

We do not sell or trade personal data.

2. How We Use Data

Your data is used to:

• Activate and manage internet services
• Verify identity and comply with telecom regulations
• Process billing and payments
• Provide technical support
• Monitor network performance
• Prevent fraud and abuse
• Comply with lawful request

3. Data Security & Protection

Hybrid Internet uses:

• Secure servers
• Encrypted storage
• Firewalls and access control
• Authorized personnel only

to protect all customer and partner data.

 

4. Data Sharing

Data may be shared only with:

• Government and law enforcement agencies
• Payment gateways and banks
• Network infrastructure providers
• Technical service partners

No advertising company is allowed access to customer traffic or browsing data.

 

5. Lawful Interception & Compliance

As a telecom service provider, Hybrid Internet follows all national cyber, telecom and data-retention laws. Data may be accessed only when required by law or court order.

 

6. Cookies Policy

Our website uses cookies to:

• Improve user experience
• Maintain login sessions
• Monitor website security
• Analyze traffic

Cookies do not collect sensitive personal or financial information. Users may disable cookies through browser settings.

 

7. Service Terms & Fair Usage

• Services are provided for lawful use only
• No hacking, spamming, piracy, fraud, or misuse
• Excessive or abnormal usage that harms the network may result in speed limitation or suspension
• Reselling without authorization is prohibited

 

8. Payments & Billing

• Bills must be paid before due date
• Late payments may lead to service suspension
• Installation and activation fees are non-refundable
• Pricing and plans may be updated with notice

 

9. Service Availability

Hybrid Internet strives for maximum uptime but does not guarantee uninterrupted service due to:

• Power failures
• Fiber or tower outages
• Natural disasters
• Upstream provider disruptions

 

10. Customer Rights

Customers have the right to:

• Transparent pricing
• Network and usage information
• Data privacy
• Support and grievance handling
• Service termination as per notice period

 

11. Acceptable Use Policy

Users may not use Hybrid Internet for:

• Illegal activities
• Cybercrime, hacking, or fraud
• Terrorism or extremist content
• Piracy or illegal streaming
• Network attacks or abuse

Violation may lead to immediate termination and legal action.

 

12. ISP & Partner Compliance

Hybrid Internet works with fiber providers, wireless networks, data centers and global bandwidth carriers. All partners must:

• Operate legally
• Maintain network security
• Protect customer data
• Avoid illegal routing or grey-market bandwidth

Any violation results in termination of partnership.

 

13. Policy Updates

This policy may be updated at any time. Continued use of services means acceptance of the latest version.

 

14. Contact

For privacy, legal or data concerns:

Hybrid Internet
Email: info@hybridmail.in