Consumer Care
Customer Care & Complaint Redressal
At Hybrid Internet, we are committed to providing reliable and transparent customer support. If you have any concerns, complaints, or service requests, you can reach out to us through the following channels.
Consumer Care Contact Details
Support Number: 9479393939
Email: info@hybridmail.in
Customers can directly call or email us for any support, queries, or complaints. Contact Hybrid Customer Support to register complaints, track resolutions, and escalate issues through our 3-level support system.
Complaint Resolution Process
We follow a structured 3-level complaint resolution system to ensure timely and effective support:
Level 1 – Initial Support
- Contact Person: Hemant Jha
- Customers should first reach out via call or email.
- Most queries and issues are resolved at this level.
Level 2 – Escalation
- Contact Person: Vipul Patel
- If the issue is not resolved satisfactorily at Level 1, it will be escalated.
Level 3 – Final Escalation
- Contact Person: Shailendra Parmar
- If the complaint remains unresolved, it will be escalated to the highest level for final resolution.
Resolution Timeline
- Level 1: Within 24–48 hours
- Level 2: Within 3 working days
- Level 3: Within 5 working days
Appellate Authority
If you are not satisfied with the resolution provided, you may escalate your complaint further to the designated appellate authority.
